How to Report a Dirty Restaurant (Hygiene Issue Complaint) - Free Example

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Reporting a Restaurant's Low Standard of Hygiene to the Health Department

Dear (name),

I am writing today regarding the restaurant (name of restaurant), located at (full address details) where I recently experienced an event which disgusted me so much that I will never return to the restaurant again.

I highly suggest that the Department of Health & Hygiene investigate their health and safety licence, as well as the cleanliness of their food serving areas, kitchens and general hygiene of the staff preparing and serving the food to customers.

Going out to eat is supposed to be one of life's pleasures, something to be enjoyed, where the customer puts their trust in the restaurant's reputation as well as food hygiene in the kitchen.

During my recent visit to (name of restaurant) I ordered (details of the dish). Only moments after starting to eat I noticed (details of what you found in your dish). I immediately felt sick and called over the staff.

They apologised and removed my dish and asked me if I wanted something else! I declined to order something else, as my appetite was completely gone, I asked for some tea. My partner who was with me and had ordered the same thing, no longer wanted to eat their meal either, as knowing that the dishes were prepared together in the same kitchen was enough to put us both off the food.

When the bill arrived, I was surprised there was a bill at all! With such an incident, the restaurant should have made the entire meal and tea complimentary! My tea was not even complimentary! Complete lack of customer service and the entire experience has disgusted me that I will never go there again.

Please look into the matter; this restaurant should be closed down for severe lack of hygiene!

Sincerely,

(Name)

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