Letter to Request Damaged Goods be Replaced or Repaired
Template letter for personal use only © Free Sample Letter
Sample Complaint Letter for Faulty Product - Free Example
Subject: FAULTY (or similar) PRODUCT
Dear (name of contact),
I recently purchased a (name of product) from (store name + location). I have enclosed a photocopy of my receipt for your reference.
Unfortunately, the item does not function at all, I have read through all the details within the accompanying instruction (manual) (U.K) / (Booklet) (U.S.A) as well as worked through the various trouble shooting methods but it seems that the (product name) simply is a faulty product.
I have been a loyal (brand name) customer for (no. years/months) and have always been perfectly satisfied and happy with my purchase. This is the first time something like this has happened with one of your products.
I am hoping that you may be able to send me a replacement product or direct me to a store where I may return the faulty item for a new replacement within the next 2 days.
Thanking you in advance.
Please contact me as soon as possible.