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If you find yourself on the receiving end of a defective product, it can be frustrating. The best thing to do is document your complaint and the circumstances of your purchase. Be sure to include a desired resolution, such as a refund or exchange, so that the retailer knows what type of response you’re expecting.
Once your complaint is set up, contact the retailer where you purchased the item and explain the defect succinctly. A clear description of notice will help ensure that your complaint gets heard and acted on swiftly. If need be, escalate your request further until it has been properly addressed in order to guarantee satisfaction.
If you have received a product that is defective or damaged, you may be entitled to a repair, replacement, or refund. One way to request these remedies is by writing a complaint letter. Here is a step-by-step guide on how to do it:
Subject: FAULTY (or similar) PRODUCT
Dear (name of contact),
I recently purchased a (name of product) from (store name + location). I have enclosed a photocopy of my receipt for your reference.
Unfortunately, the item does not function at all, I have read through all the details within the accompanying instruction (manual) (U.K) / (Booklet) (U.S.A) as well as worked through the various trouble shooting methods but it seems that the (product name) simply is a faulty product.
I have been a loyal (brand name) customer for (no. years/months) and have always been perfectly satisfied and happy with my purchase. This is the first time something like this has happened with one of your products.
I am hoping that you may be able to send me a replacement product or direct me to a store where I may return the faulty item for a new replacement within the next 2 days.
Thanking you in advance.
Please contact me as soon as possible.
Subject: Complaint: Request for Repair/Replacement of Damaged Goods
I am writing to request repair or replacement of the [Brand] [Model] that I purchased from your store on [Date of Purchase]. Unfortunately, the product arrived damaged and has not been functioning properly.
Attached to this email, you will find photos of the damage and a copy of the receipt for the purchase. As described on the receipt, the product is still within the [Warranty Period/Return Policy].
I have already attempted to resolve this issue by contacting your customer service department, but have not yet received a satisfactory resolution. I would like to request that the product be repaired or replaced as soon as possible.
Thank you for your attention to this matter. I look forward to a resolution and appreciate your prompt response.
[Your Contact Information]