Letter to Request Damaged Goods be Replaced or Repaired

Template letter for personal use only © Free Sample Letter

Sample Complaint Letter for Faulty Product - Free Example

Subject: FAULTY (or similar) PRODUCT

Dear (name of contact),

I recently purchased a (name of product) from (store name + location). I have enclosed a photocopy of my receipt for your reference.

Unfortunately, the item does not function at all, I have read through all the details within the accompanying instruction (manual) (U.K) / (Booklet) (U.S.A) as well as worked through the various trouble shooting methods but it seems that the (product name) simply is a faulty product.

I have been a loyal (brand name) customer for (no. years/months) and have always been perfectly satisfied and happy with my purchase. This is the first time something like this has happened with one of your products.

I am hoping that you may be able to send me a replacement product or direct me to a store where I may return the faulty item for a new replacement within the next 2 days.

Thanking you in advance.

Please contact me as soon as possible.

Kind regards

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