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An error in billing is when an invoice or statement includes a charge that isn’t correct. This can include errors in the item or service billed, miscalculations of discounts or taxes, and incorrect account numbers. These errors can lead to a customer being charged too much or not receiving what they paid for.
Depending on the severity of the error, it may be necessary to challenge the charge and work with the company to correct it, in order to resolve the issue and make sure the customer is charged fairly.
When dealing with a billing issue, it's imperative to take an organized and well thought-out approach in order to ensure the matter is solved quickly and effectively. Here are some useful tactics for resolving a billing discrepancy:
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Dear Mr. (Lee),
It has come to my attention that your last invoice sent to us on (May 04, 2011), invoice number (039045), does not have the correct item name or amount correctly listed.
Please check the original order document for a full break down of the order and item pricing.
I am awaiting your quick response so that we may conclude this as soon as possible.
Please do not hesitate to call me on (tel. No.29495022) should you have any questions.
Dear [Supplier’s Name],
I am writing to inform you of a mistake on the billing invoice that I received from your company on [invoice date]. Upon reviewing the invoice, I noticed that I was incorrectly charged for [product or service] on [date of charge]. The correct amount should have been [correct amount].
I have attached a copy of the invoice in question for your reference. As a valued customer, I trust that your company will take the necessary steps to rectify this error and issue a credit for the overcharge. I would also appreciate if you could confirm receipt of this letter and let me know the status of the correction.
I look forward to hearing from you and hope that this is an isolated incident. If you have any questions, please do not hesitate to contact me at [Your phone number].
Enclosed: Invoice in question