How to Write a Termination Letter for Cell Phone or Internet Services

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When Can I Cancel My Contract?

When entering a contract, it’s important to understand when you can cancel it and what valid reasons allow for cancellation. For most contracts, there are certain terms that must be met before you can walk away without penalty or legal risk.

You can typically cancel your mobile or Internet contract at any time, but you may be subject to early termination fees or other charges if you do so before the end of your agreed upon terms. Some valid reasons for cancelling a mobile or Internet contract include:

  • Moving to a location where the service isn’t available or not reliable.
  • Poor customer service from the service provider.
  • Unsatisfactory coverage or reception in the area where the service is used.
  • Better pricing or deals offered by a different service provider.
  • Dissatisfaction with the quality or performance of the mobile device or Internet equipment.
  • Health concerns about radiation or other potential risks associated with mobile phone use or prolonged Internet use.
  • Changes in your financial situation or budget that make the service unaffordable.

Note: Some providers may require documentation to prove such circumstances. Before cancelling, make sure to consider all the pros and cons of doing so as well as any early termination fees. Also, read through your contract thoroughly to understand what happens once you cancel so that you can plan accordingly.

What to Write in a Service Provider Contract Termination Letter? (Writing Tips)

When creating your termination letter, be sure to include the following information: Your name and address, the date (when you sent the letter), your account number/phone number, and the effective date of cancellation. You should also state why you’re terminating your service and provide any necessary documentation or information related to the cancellation. Additionally, ask for confirmation that the service has been terminated. This is important in case there are any discrepancies with billing after you cancel your service.

Another important thing to consider when writing a termination letter is how it will be delivered. It’s generally recommended that you send your letter via certified mail with return receipt requested so that you have evidence of delivery and can prove that your request was received by the company. Keep in mind that some companies may require additional forms or documents before they will process your cancellation request, so be sure to research what is required ahead of time and include those items in your termination letter if necessary.

Making Sure Your Cancellation Request Is Processed: Once you have written and sent off your cancellation letter, make sure follow up with customer service to ensure that it has been received and processed correctly. Keep in mind that most contracts specify a certain amount of time for cancellation requests to be processed (generally 30 days). If it hasn’t been processed within this timeframe, contact customer service again. It’s also important to keep track of all correspondence between yourself and customer service in case there are any discrepancies later on regarding billing or other issues related to the cancellation of your service contract.

Request a confirmation of your cancellation: Ask the service provider to confirm in writing that your service has been terminated and that any applicable fees or charges have been waived or resolved. This can help prevent any future billing issues or misunderstandings.

You May Also be Interested in Our Sample Letter for Service Termination: The Proper Way to End a Contract (Any Services)

Cancelling Your Mobile Phone or Internet Subscription: Free Template Letters

Example to terminate before renewal (With Notice)

Dear Customer Services,

I am writing to inform you that I would like to cancel my mobile phone contract with Orange for phone number 0990-9484-393 and customer number LSF00-21. As I recently learned from a visit to my local Orange store, my contract has ended on (day/month/year) and I am no longer bound by any long-term commitments.

Accordingly, I am giving my required (30/60) day notice of cancellation for my current monthly contract with Orange. However, I would like to retain my telephone number and switch to a Pay As You Go tariff with Orange. Could you please provide me with information on how to proceed with this request?

I look forward to receiving your response and assistance as soon as possible.



Example for Poor Service Quality or Unreliable Coverage

Dear [Service Provider],

I am writing to request the termination of my cell phone or Internet service with your company. The reason for this termination is due to the poor quality of service and unreliable coverage that I have experienced during my time as a customer.

Over the past several months, I have consistently experienced dropped calls, slow Internet speeds, and other issues that have greatly impacted my ability to use my phone or connect to the Internet. Despite multiple attempts to resolve these issues with your customer service team, the problems have persisted and have caused significant frustration and inconvenience for me.

As a result, I have decided to terminate my service with your company and seek a new provider that can offer me the reliable and high-quality service that I expect and deserve.

I will be returning my phone or modem to your company within the next week, and I request that you cancel my service effective immediately. Please provide me with a final bill and any instructions for returning my equipment.

Thank you for your attention to this matter.


[Your Name]

Moving to a new location with limited or no coverage from current provider

Dear [Provider],

I am writing to inform you that I will be terminating my cell phone and Internet services with your company effective [Date, 30 days from now].

The reason for this termination is that I will be moving to a new location where your company does not offer coverage or the coverage is limited. This is a necessary change for me, and I regret that I will no longer be able to use your services.

I would like to thank you for the reliable service you have provided me over the years. Your customer service team has always been helpful and responsive, and I have been satisfied with the quality of your services. However, due to the change in my circumstances, I must unfortunately cancel my contract with you.

I understand that there may be fees associated with early termination, and I am willing to pay any such fees that are owed. Please let me know the amount that is due and provide me with the necessary information for making payment.

I will be cancelling my services on [Date, 30 days from now], so please make sure to disconnect them on that date. I will also be returning any equipment that I have rented from your company, including the modem and router.

Again, I am sorry to have to cancel my contract with you, but I hope that you will understand my situation. If you have any questions or if there is anything else I can do to assist with the termination process, please don't hesitate to contact me.


[Your Name]

Example for Health concerns or financial issue

Dear [Cell Phone/Internet Service Provider],

I am writing to inform you that I will be cancelling my cell phone/Internet service with your company. The reason for this decision is due to health concerns/financial issues.

I have enjoyed using your services over the past [number] of years, but I have recently become increasingly concerned about the potential health risks associated with prolonged mobile phone use/faced a change in my financial situation that makes it difficult to afford my current service plan.

I understand that I may be subject to early termination fees or other charges as a result of cancelling my service before the end of my contract. However, I hope that you will be able to waive these fees in light of my extenuating circumstances.

I would like to request that my service be terminated as soon as possible. Please let me know what steps I need to take to ensure a smooth and hassle-free cancellation process.

Thank you for your understanding and cooperation.


[Your Name]

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