Writing a Purchase Order Cancellation Letter
Template letter for personal use only © Free Sample Letter
Online Shopping: Cancellation and Refund Request Letter
I recently made a purchase online via your website on (day, month/year) for a (full description of product).
The delivery date is estimated for (day, month/year) but I would like to cancel the order and (receive a refund/make an exchange).
I have read your site's terms and conditions and from what I understand, I am still well within the time period allowed for returns or exchanges.
My order number is: (0395002AB). I paid via my (PayPal account/Credit card etc) so would it be possible for the (refund/exchange) to be made back onto my (card/account) directly?
My reason for this (cancellation/exchange) is (give details of the reason for your request). I apologise for any inconvenience caused.
I have shopped online with (name of the company) numerous times in the past. You have a very good selection of products at very good prices and delivery is always quick with the items always arriving in perfect condition.
I am a loyal customer who enjoys shopping with you.
The experience is always pleasant and I have already recommended you to many of my friends and will continue to do so.
Awaiting your rapid response,