Writing a Purchase Order Cancellation Letter

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Online Shopping: Cancellation and Refund Request Letter

Dear (name),

I recently made a purchase online via your website on (day, month/year) for a (full description of product).

The delivery date is estimated for (day, month/year) but I would like to cancel the order and (receive a refund/make an exchange).

I have read your site's terms and conditions and from what I understand, I am still well within the time period allowed for returns or exchanges.

My order number is: (0395002AB). I paid via my (PayPal account/Credit card etc) so would it be possible for the (refund/exchange) to be made back onto my (card/account) directly?

My reason for this (cancellation/exchange) is (give details of the reason for your request). I apologise for any inconvenience caused.

I have shopped online with (name of the company) numerous times in the past. You have a very good selection of products at very good prices and delivery is always quick with the items always arriving in perfect condition.

I am a loyal customer who enjoys shopping with you.

The experience is always pleasant and I have already recommended you to many of my friends and will continue to do so.

Awaiting your rapid response,


(You name)

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