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Yes, you can cancel an online purchase depending on the terms and conditions of the retailer and the timing of your request. It’s important to review the retailer's policies before attempting to cancel an online purchase. Some retailers may allow cancellations within a certain timeframe after the order is placed, while others may have stricter policies or may not allow terminations at all (or just the legal minimum).
It’s also essential to note that some retailers may charge a cancellation fee or may not issue a full refund for the cancelled purchase. It’s always best to communicate with the retailer directly and follow their specific guidelines for cancelling an online purchase.
Here are some tips for writing a cancellation letter or email for an order in reference to the contract or terms:
I recently made a purchase online via your website on (day, month/year) for a (full description of product).
The delivery date is estimated for (day, month/year) but I would like to cancel the order and (receive a refund/make an exchange).
I have read your site's terms and conditions and from what I understand, I am still well within the time period allowed for returns or exchanges.
My order number is: (0395002AB). I paid via my (PayPal account/Credit card etc) so would it be possible for the (refund/exchange) to be made back onto my (card/account) directly?
My reason for this (cancellation/exchange) is (give details of the reason for your request). I apologize for any inconvenience caused.
I have shopped online with (name of the company) numerous times in the past. You have a very good selection of products at very good prices and delivery is always quick with the items always arriving in perfect condition.
I am a loyal customer who enjoys shopping with you.
The experience is always pleasant and I have already recommended you to many of my friends and will continue to do so.
Awaiting your rapid response,
Dear [Online Retailer],
I am writing to request a cancellation of my recent online purchase of [item purchased]. I regret to inform you that I no longer wish to receive this item and would like to request a full refund of my purchase price.
I apologize for any inconvenience this may cause and hope that my request can be processed as quickly as possible. I have included my order number [insert order number] for reference.
Thank you for your prompt attention to this matter.