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If you have ordered an item online and it arrives damaged or is lost by the delivery man, you should take immediate action. The first thing to do is to reach out to the seller and explain what happened. Many times the seller will be able to help you resolve the problem right away by sending a replacement or offering a refund.
If this doesn't work, contact the delivery company directly (such as Post Office, FedEx, UPS, DHL); they may be able to provide more insight into where your package went wrong or what could be done to get it recovered. In any case, it's important not to delay in taking action if your package arrives damaged or gets lost by the delivery man. With quick action and clear communication with all parties involved, you may be able to get your order sorted out quickly!
If you’re unable to resolve the issue with either the sender or the delivery company, you may need to file a claim. This can usually be done online or through the delivery company's customer service department. Be sure to have all relevant information, such as tracking numbers and receipts, ready to provide.
To write a claim for compensation for lost, delayed, undelivered, or damaged mail or parcel, you will need to follow the specific guidelines of the postal service or courier company that was responsible for the delivery of your mail or parcel. Here is a general outline of the information that you should include in your claim:
➤ You May Also be Interested in Our Sample Letter of Complaint for a Delayed Order
To Whom It May Concern:
Missing/damaged parcel Ref. No:
Date of Delivery/Expected Delivery:
It has come to my attention that my parcel has been (damaged/lost) in transit. The item that I was urgently expecting was insured for (USD$ X) by the sender.
As the package did not arrive to me in time or as it should have, I expect to be paid the full compensation available on the item as soon as possible.
I am extremely disappointed in (Parcel Service name) as I have used your company on a regular basis for important packages over the last (X) years but I have noticed a steady decline in the quality of service as of late.
I have encountered various problems over the last 6 months with this most recent one, quite frankly, being the most frustrating and severe.
This recent experience will force me to seek out alternative methods for sending all future packages and parcels with one of your competitors unless I am shown that quality of service will greatly improve.
(Name + signature + contact tel.)
Subject: Request for Claim for Lost/Damaged Parcel
Dear [Postal Service/Courier Company],
I am writing to request a claim for a parcel that was lost or damaged during delivery. On [Date], I mailed a parcel to [Name] at the following address: [Address]. The contents of the parcel included [Description of contents] and had an estimated value of [Amount].
Unfortunately, the parcel did not arrive at its intended destination, and upon tracking its progress, I discovered that it had been marked as [lost/damaged]. I understand that accidents can happen during the delivery process, but I am disappointed that my parcel was not handled with care.
I am requesting compensation in the amount of [Amount] to cover the cost of the lost/damaged contents. I have included [any relevant documentation] with this email for your review.
I look forward to your prompt response and resolution of this issue.