How to Claim Compensation or Refund for Bad Holiday or Stay in a Hotel Room

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What to Request When Your Hotel Experience Goes Wrong

When you're out of town and staying in a hotel, the last thing you expect is for something to go wrong with your experience. From a bad night's sleep, to insufficient amenities, or even something more serious like falling ill due to food poisoning from the restaurant downstairs, a bad hotel experience can make or break an otherwise successful vacation.

You don't have to just accept these low-quality experiences; many hotels are willing to offer compensation for disappointment. Document everything with receipts and factual notes that can back up any claim you make against the hotel in the event they deny satisfactory remedy - hotels strive for customer satisfaction, but it pays to be diligent in gathering evidence if anything falls short of the mark.

If you've tried to resolve the issue with the hotel and aren’t satisfied with the outcome, you can file a written complaint with the hotel to request compensation for any damages.

How to Request Compensation from a Hotel: Our Writing Tips

Here are some tips for writing a letter to claim compensation or refund for a bad holiday or hotel stay:

  • Begin the letter by introducing yourself and explaining the purpose of your letter. For example: "My name is [Your Name] and I am writing to request compensation or a refund for a recent stay at your hotel [Hotel Name] from [Arrival Date] to [Departure Date]."
  • In the next paragraph, clearly and concisely describe the problem or issue that you experienced during your stay. It’s important to include specific details, such as the room number, dates, and any relevant staff names or interactions. You may also want to attach any supporting documentation, such as receipts, photographs, or witness statements, to the letter.
  • In the following paragraphs, explain how the problem or issue affected you and why you believe you’re entitled to compensation or a refund. For example, if the room wasn’t as advertised or wasn’t in a satisfactory condition, explain how this impacted your stay and any additional costs you incurred as a result.
  • Make a specific request for compensation or a refund, and include an amount if you have a specific figure in mind. For example: "I am requesting a refund of [Amount] to compensate for the inconvenience and disappointment caused by my stay at your hotel."
  • If you have tried to resolve the issue directly with the hotel or holiday provider and weren’t satisfied with the response, make sure to mention this in the letter. You may also want to include a copy of any correspondence you have had with the company.
  • End the letter by thanking the recipient for their time and consideration, and include your contact information in case they need to get in touch with you.

You May Also be Interested in Our Sample to Write a Complaint Letter About a Restaurant's Poor Hygiene

Requesting a Refund for Unsatisfactory Hotel Accommodation: Letter/Mail Example

Dear Mr./Mrs (name),

My (husband/friend etc) and I were recently guests at the (name of the hotel) for (2 weeks etc.) during our trip around (the world etc.) (for/during our honeymoon).

We were highly recommended the (Beach Side) Hotel by friends who had stayed there last year on their honeymoon. We also did our own research before deciding where to stay and your website is beautifully presented with wonderful photos of the (resort/hotel) and there are several positive reviews on the web which helped us make our final choice and decision.

We felt confident that in choosing a hotel which came highly praised from our close friends as well as winning us over via your website and it's reviews online, was sure to be the vacation we were hoping for.

We were reassured at the time of booking that we were to be in one of the newly renovated rooms on the quiet side of the hotel.

Upon Check-In, we were told that due to an unexpected over booking, we had to be moved to another room, room number (304) and that should something free up during our stay that we would be able to move if we wished.

The room was certainly one of the older, un-renovated rooms located (details of orientation in the building) which meant that we heard (details of what was so noisy) until all hours of the night including (more details of noise disturbance).

The room itself was also really quite dirty and seemed to have been perhaps unused for quite some time; there was a constant damp and mould like smell in the room that gave my wife a headache after the first night.

We complained and were assured that we would be moved into another room but each day went by with no rooms available for us and we ended up staying in the same room for the rest of our stay.

The entire experience ruined our entire vacation/honeymoon and we will never be going back to your hotel or recommending it to any of our friends.

The room was not at all what we booked and had we have known the state of both the room and the level of noise outside our windows we would have never chosen to stay at your hotel.

We would like a refund for our total stay.

We feel that we were completely miss-led via your website, booking process and the very positive feedback that we had received from our friends.

Awaiting your prompt reply,

(name + signature)

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