Notify a Customer That a Shipment Has Been Delayed - Free Example

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How To Write an Apology Letter for Late Delivery or Unexpected Delay in Shipment

Dear (Title + Name),

We are writing to you regarding your order number (02084XK), placed with us on (day/month/year).

We regret to have to inform you that your item will be arriving 1 week later than originally estimated at the time of your order.

We sincerely apologise for this inconvenience, we have experienced an unusually large demand for the product that we had not expected or predicted.

We are doing our utmost to ensure as little as a delay as possible to you and we have been advised by our suppliers that the new shipment will be arriving with us within the next 4 days. We will endeavour to send your item out as soon as possible to avoid further delay.

We would like to offer you a 10% discount on any future orders due to this unexpected delay, we appreciate you patience and understanding and wish to thank you for shopping with us at (name of company/brand).

Should you have any questions regarding your order, please do not hesitate to call our customer service helpline for further assistance.

Kind regards,

(title + name+ signature + contact details)

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