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Complaint letter to the Post Office (lost or damaged parcel)

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(concerning a lost or damaged parcel)

To Whom It May Concern:

Missing/damaged parcel Ref. No:
Date of Delivery/Expected Delivery:

It has come to my attention that my parcel has been (damaged/lost) in transit. The item that I was urgently expecting was insured for (USD$ X) by the sender. As the package did not arrive to me in time or as it should have, I expect to be paid the full compensation available on the item as soon as possible.

I am extremely disappointed in (Parcel Service name) as I have used your company on a regular basis for important packages over the last (X) years but I have noticed a steady decline in the quality of service as of late. I have encountered various problems over the last 6 months with this most recent one, quite frankly, being the most frustrating and severe.

This recent experience will force me to seek out alternative methods for sending all future packages and parcels with one of your competitors unless I am shown that quality of service will greatly improve.

(Name + signature + contact tel.)

Complaint letter to the Post Office (lost or damaged parcel) by