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Refund request letter

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(following a faulty product delivery)

Dear Customer Services Department,

I am writing following the delivery of an item that I purchased at your (online) store on (date/month/year) which appears to have arrived faulty.
I am unable to get the product working despite numerous attempts.

The order confirmation reference number is (KDF00-3594) for a (Item: ‘Philips' Electric Toothbrush etc.)

After reading the product instruction booklet in full and having attempted the various trouble shooting solutions I am afraid that the item will not switch on at all. I have also correctly charged the battery according to the product specifications.

I have thoroughly read your company's Terms and Conditions regarding faulty product delivery and hope that this matter may be rectified as soon as possible with receipt of this letter and the enclosed, accompanied item in question.

I would appreciate if someone from the customer service department can call me to advise me as to when a replacement product will be sent out to me, as soon as possible.

Kind regards
(Title + Name)

Refund request letter by