Home > Personal letters > Consumer > Complaint letter about a warranty dispute

Complaint letter about a warranty dispute

Sample letter for personal use only - Free sample letter ©

letter motivation Still stuck for inspiration?

We've got just the thing! Contact our Ghost Writer who will create a unique high quality letter just for you! For further information

write letter Tips and tricks

Consult several samples, even if at first you don't think they directly relate! They may just leave you inspired to create a unique cover letter! All our free sample letters should guide you in the right direction!

Before consulting our free samples, learn the basics; with our tips on How to write a letter.

privacy policy Disclaimer

Use of this website assumes acceptance of terms of use and privacy policy!

This template is completely free

(sample complaint letter: faulty product)

Subject: WARRANTY FOR (name of product)

Dear (Mr/Mrs/Miss "X"),

I recently contacted your customer services department regarding my (product name) and the lack of cover available for the (product problem).

I explained in depth to (name of contact) in the Customer Services Department why I believe the (product name + part in question) should be covered within the warrantee.

(Reasons the warrantee should cover your problem + what action you want taken.)

I have enjoyed using the product and have not encountered this kind of negative customer service from your brand competitors such as (name a competitor brand) who I have proven to be a devoted customer for (number of years) before making the switch to try something new from (Name of this brand).

I am disappointed with the lack of interest I am receiving in regards to this issue; it certainly does not entice me to purchase other (Brand name) products in the future. After sales support in a product is extremely important for a customer and not something we as consumers which to be forced to dispute.

This incident has left me with a strong, negative brand image of (name of brand), one which is only highlighted by the fact that I don't feel my request is one so out of the ordinary. This issue should be included as a minimum when purchasing a (type of product), staying in line with what your competitors offer for a similar problem.

I await your response as soon as possible.
Should you remain negative, I too will remain negative and not be purchasing (brand name) products again.

Regards
(Your name & Signature)

Enclosed: Copy of the Purchase receipt.

Complaint letter about a warranty dispute by